INFORMATION

FREQUENT QUESTIONS

It takes us between 3 and 7 business days to process an order, after which we will ship it to you. The shipping time depends on your location, but you can estimate it as follows: USA (For orders handled from this country): Between 5 and 8 business days Europe (For orders handled from this continent): Between 5 and 8 business days International: 10-20 business days.

Before contacting us, please help us by following these steps:

  • Check your confirmation email to make sure there are no errors in the shipping address.
  • Ask about your order at your local post office.
  • Ask your neighbors if the carrier had left them your package.

Pro tip: Avoid theft. If you will not be at home on the day of delivery, use your work address or where you will be. If the address is correct and the package is not in the post office or with your neighbors, please contact us at contacto@arlexcampos.com with your order number. If there is a problem with your shipping address, we may send your product back to you, but you will have to bear the costs. Pro tip: Your zip code is a crucial part of your address. Make sure you enter it correctly.

We are sorry if your product has arrived damaged. To solve it as soon as possible, send us an email to contacto@arlexcampos.com within a week from the moment of delivery with photos of your damaged product, your order number and any other details you have about the order. We will contact you with a solution asap!

We work with a management company in America and Europe!

International orders may incur additional customs charges. This rate is not under our control, and is the decision of your customs agency. Customs policies vary greatly between countries, so we recommend that you speak with your local authorities to clarify this point.

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